Privacy policy

Last updated 13 November 2026

Tidy Haven is a chore app for families. We keep only what the app needs to work. We don't show ads, we don't sell or share your data, and the app has no tracking or analytics.

Two ways to run Tidy Haven

• Self-hosted (free). The app talks only to a server you run at home. Your family's data stays on that server and we never receive it. The rest of this policy is about the hosted plan.
• Tidy Haven Cloud (hosted plan). We run the server for you, so we store your family's data as described below.

What we keep on Tidy Haven Cloud

• Your account: the email address you sign up with, and your password, stored only as a one-way hash so nobody can read it back.
• Your family's Tidy Haven: profile names, emoji and colours, chores, the daily draw, completed chores and any notes on them, points, streaks, rewards and reward requests. PINs are stored only as one-way hashes.
• Signed-in phones: each phone's name (for example "Pixel 8") and when it was last used, so you can see and unlink devices.
• Abuse protection: to stop people guessing passwords, we count recent sign-in attempts per email address and per IP address. These counts are kept in a scrambled (hashed) form and deleted within a day.

Children use Tidy Haven through their family's account. We don't ask children for an email address or any contact details.

Why we keep it

Only to run Tidy Haven for your family: signing you in, showing everyone's chores and points, and sending the emails you ask for (confirming your address, resetting your password, data downloads and account deletion).

Who else handles it

• Our cloud hosting provider runs the servers and database we store your data on.
• Our email provider delivers the emails we send you.
• Google Play handles subscriptions and payments. We never see your card details.

They handle data only to provide those services to us.

How long we keep it

• Your data stays for as long as you have an account.
• When you delete your account, it's removed from our database within a few minutes.
• Our database backups keep copies for 35 days, for recovering from a disaster. Deleted data is gone from every backup within 35 days.
• Emails waiting to be sent are deleted as soon as they're sent. Data downloads are deleted after 24 hours.

Your choices

• Get a copy: in the app, go to Me and tap Email me a copy of our data. We'll email the account owner a link to download everything we keep about the family, as one file. The link works for 24 hours.
• Delete everything: in the app (Me, then Delete account), or on the web from our delete your account page.
• Fix something: parents can edit profiles, chores and rewards in the app at any time.

Deleting your account doesn't cancel a Google Play subscription. Cancel it in Google Play.

Security

Everything between the app and Tidy Haven Cloud is encrypted (HTTPS). Each family's data is kept separate from every other family's, down to the database. Passwords, PINs and sign-in tokens are stored only as hashes.

Changes and questions

If we change this policy, we'll update the date at the top and say so on our website. Questions? Email [email protected].